FAQ: The Fish Bag
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Who are you?

We’re Curlworks! Two queer artists living and working in Minneapolis, MN. We illustrate, design, and handcraft original work for our clients and online shop. We are trans and queer-owned and run.

Last updated: March 24, 2024 21:11

I'm not in the United States, can I pledge?

As long as you aren’t in the EU or UK (see more about that below), yes! Please reach out to us to add your country to our shipping options. Please prepare to be responsible for any customs or import fees your co

Last updated: April 22, 2024 20:25

Why don't you ship to the EU/UK?

We are unable to ship to the UK or EU due to your VAT situation, sorry! We will plan to have all of the unlocked bags available to you (minus the Kickstarter Exclusives) on our Etsy once fulfillment for the campaign has completed around September 2024. If you have a trusted friend in the United States, consider coordinating with them to have your rewards shipped to their address!

Last updated: April 22, 2024 20:25

How do you know what colors I want?

We’ll send out a survey on June 7 asking which of the unlocked color-ways you’d like for any of the items that come in multiple colors.

Last updated: May 29, 2024 09:21

I want more than one bag, or some extra pins, how do I add extra items to my pledge?

See the “Add-ons” section above!

Last updated: April 22, 2024 20:25

Where and how will the rewards be made?

Our bags will be manufactured by our production partner in Jiangsu Province, China. We work to help ensure that our manufacturers hold valid certifications and pass inspections to guarantee the safety of their products and establish fair and ethical treatment of their workers.

All rewards will be shipped by our fulfillment partners at Pillowhead Merch in Gainesville, Florida.

Last updated: April 22, 2024 20:25

Where can I see your other work?

You can check out the rest of our work and online shop at curlworks.net!

Last updated: April 22, 2024 20:25

I have another question!

Click the “Ask a Question” button or leave a comment on the Comments tab. If you’d rather ask privately, feel free to shoot us an email!

Last updated: April 22, 2024 20:25

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2024

We anticipate that fulfillment will begin around November/December 2024, but we will update everyone if that changes!

Last Updated At: 05/29/24
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

1. Once your pledge is confirmed and locked, we are unable to provide a refund.
2. We are not responsible for items that are lost or mis-delivered due to an invalid or inaccurate mailing address. Please confirm that your mailing address is correct.
3. Colors and designs may vary slightly from the digital mockups shown, or images on your screen.
4. Items may take longer than expected to produce and fulfill-- this is the nature of Kickstarter. We will do our best to provide an accurate ship-by date, but it is likely that that will change.

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